A little clarity before you shop
FAQ
Delivery, payment and product support, explained. For the full conditions, follow the policy links in each answer.
What are my delivery options?
Standard delivery is free and usually takes 5–7 working days after dispatch. Express delivery is ₹99 and usually takes 3–4 working days after dispatch.
Delivery times vary by location and courier. Read the shipping policy.
When will my order be dispatched?
Orders usually dispatch within 1–2 business days. Delivery time is additional and may vary because of location, courier delays, public holidays or other operational conditions.
How does cash on delivery work?
Cash on delivery requires an advance: ₹200 for orders up to ₹10,000; ₹2,000 for orders above ₹10,000; and ₹5,000 for orders above ₹25,000. The remaining balance is paid on delivery.
The advance is subject to the cancellation and delivery conditions in our policy. Read the COD advance terms.
What if my item arrives damaged or incorrect?
Contact us within 3 days of delivery for a damaged, defective or incorrect product. Keep the product, original packaging and accessories, and a complete, continuous unboxing video.
Replacement support is subject to verification and the full eligibility conditions. Read the replacement policy before opening your parcel.
Can I return a product if I change my mind?
General change-of-mind returns, refunds and exchanges are not offered. Eligible damaged, defective or incorrect products may receive replacement support after verification.
How can I get help before or after ordering?
For product questions or help with an order, contact PrimePicks. Read the individual product listing for its specifications, product type and included packaging before ordering.